Warning: Late repayment can cause you serious money problems. For help go to moneyadviceservice.org.uk
Warning: Late repayment can cause serious money problems, for help or advice please go to moneyadviceservice.org.uk
In case you are unsure about any of our products and services, we’ve put together a list of the most frequently asked questions. If, after reading these, we still haven't satisfied your query, then don’t hesitate to get in touch via our contact page.
Q: How much can I borrow?
A: You can borrow between £100 and £5000.
Q: How long can I borrow for?
A: You can borrow funds for any period between 2 - 24 months.
Q: When can I contact Loan Mr customer support?
A: You can contact our customer service staff on weekdays between 8am and 10pm. On weekends they will be happy to help between 9am and 6pm. Customer support is provided online only, please view our contact page for more information.
Q: How long does the application form take the fill out?
A: On average, it takes users between 2 and 10 minutes to fill out our application form.
Q: What are the eligibility criteria?
A: This may vary based on the loan requested, however generally you must be aged 18 years or older, be a UK resident, have an active bank account into which you can receive direct debits and have a regular source of income.
Q: How will I receive my funds?
A: If accepted for a loan by an online lender, funds will be transferred electronically into your account via electronic transfer.
Q: How fast can I get my money?
A: Times will vary based on the lender you have been matched to and the loan product type you are seeking. Using short-term loans as an example, in many cases loan decisions can take as little as 15 minutes. If your bank does not support Faster Payments, funds will be sent to your account the same day as approval so long as you’re approved by 14:30.
Q: What are my rights to cancel?
A: If for any reason you choose to cancel your loan please refer to the loan agreement sent to you by your lender, cooling off periods and lender cancellation policies may vary.
Q: What if I have difficulties repaying?
A: Call your lender immediately. If you think you’re going to have a problem with a payment, you should call your lender as soon as you can. The sooner they know there’s a problem, the sooner they can start to help. If you need help locating their phone number, email us at [email protected]. Alternatively, if you’re worried about things and want more information about how to manage your money, there are a number of free and independent organisations which can help.
- StepChange www.stepchange.org - 0800 138 1111. Free advice on debt problems and finding the best solution for you.
- Money Advice Service www.moneyadviceservice.org.uk - 0800 138 7777. Offers free, unbiased and independent advice to people who want to manage their money more effectively. Face to face sessions available.
- National Debtline www.nationaldebtline.org - 0808 808 4000. Free, confidential debt advice service run by the Money Advice Trust.